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Here you will find quick answers to frequently asked questions. If you can not find the answer to your question here, please e-mail us at office@fluidforms.at.
1. Products
What is special about Fluidforms products?
The fluid forms of our products are characteristic, unique and speak for themselves. Fluidforms enables selected products to be individually designed by you. Our innovative website supports you in designing your own creations just as you want them. Additionally to the changeable form, we give you the possibility to add a name, a dedication or a logo to the products. A product or gift can not be more personal. Your personal unicum gets produced with most modern industrial facilities and finished by hand to ensure it meets our strict quality control.
How does Fluidforms enable me to individually design products?
Fluidforms products are created through the use of mathematical algorithms. By changing the parameters for these formulas we can change the products form as if it were clay. Our software supports you by keeping the products form within a range in which every variation is functional, aesthetically pleasing and possible to produce. Rather than being restricted to one form these individual products are more like a field of products, or meta design as we call it. In order to help you navigate this meta design we developed interfaces tailored to each product, so that you can change and check forms, materials and engravings. With the help of our software YOU decide what YOUR product looks like.
Why can't every product be individually designed by me?
Individual designable products are especially developed by us. To produce these unique products, we we use the most modern production facilities and techniques that free us from the restrictions of mass production. Some of the machines we use in production have been modified in order to make the manufacture of such products possible and are themselves completely unique. Some materials, forms and methods can not be manufactured by computer controlled production facilities. They must be produced by conventional machines or by hand. We are constantly researching and developing production methods, in order to make more products individual designable by you.
Why must be a Shockwave-Player installed on my computer, to design my own products?
Internet browsers are not usually suited to display three dimensional content. To give you and idea of how your product will look before it is produced, we utilise the Shockwave player by Macromedia to display an interactive virtual model of your individually designed product. This plug-in enables you to see simulations of materials, forms, light, shadows and reflections in your Internet browser and gain a preview of products that do not yet exist in physical form.
How is my product engraved?
For certain products you can enter a engraving text during the order process. Using a laser we then your text into the particular product.
How can I use a companies logo, a graphic or a picture as an engraving and what does it cost?
If you want to make a special present to your customers or friends, we can add your companies logo, a graphic or a picture with our laser to your product. As with all engravings this service is free of charge. To take advantage of this service please contact us directly at office@fluidforms.at.
How can I use my fingerprint as signature for products by Fluidforms. How does that work?
If you order certain products, we can add your fingerprint as a signature with our laser. To take advantage of this service please contact us directly at office@fluidforms.at
What are the Fingerprint Sculptures by Fluidforms exactly?
In certain shops, at special events and on trade-fairs you can automatically design a product or sculpture with your fingerprints. By having your fingerprints scanned, you can easily generate ten unique variants within seconds and choose the variation you like the most.
Fluidforms Walter & Williams OEG
Science Park Graz
Plüddemanngasse 39
A-8010 Graz
Austria
Tel: +43 873 9124
Fax +43 316 873 9109
office@fluidforms.at
2. Delivery
Who sends the products and who delivers them?
Individually designed products are send directly by the producer. Pre-produced products are send by us from our warehouse. For this reason different products can arrive as different deliveries. Parcels are always delivered right to your door.
How long is the delivery time?
The delivery of serial or pre-produced products takes place between 1-6 days after receipt of the order. The delivery of individually designed or dedicated products takes place promptly after production, generally within two weeks. The time for transport depends on the country the delivery. This generally takes place within 3 to 5 days. In case of delayed delivery you will be promptly informed.
Are the products covered by insurance during the transport?
All deliveries are covered by insurance. Please check the goods at arrival, especially if the packaging shows signs of damages. In this case notify us no later that three days after reciept. If the delivery is damaged the good will be replaced for free of charge.
How much is the transport?
Shipping costs are principally free of charge. For orders under a particular level, a charge for shipping and handling applies. These levels are dependant on the country to which the products are to be shipped.
Shipping is free of charge for orders to Austria over a total order value of EUR 145,-. Under this value a shipping charge of EUR 4,- is required.
to Andorra, Belgium, Cyprus, Denmark, Finland, France, Greece, Germany, Hungary, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Sweden, Switzerland, Spain, United Kingdom, Vatican City shipping is free of charge for orders over a total order value of EUR 195,-. Under this value a shipping charge of EUR 14,- is required.
Shipped is free of charge for orders to Egypt, Bahrain, Bosnia and Herzegovina, Bulgaria, Iceland, Israel, Yemen, Jordan, Yugoslavia, Canada, Croatia, Kuwait, Norway, Oman, Russia, Saudi Arabia, Syria, Turkey, United Arab Emirates, United States of America over a total order value of EUR 245,-. Under this value a shipping charge of EUR 24,- is required.
To Australia, China, Hong Kong, Japan, North Korea, South Korea, New Caledonia, New Zealand shipping is free of charge for orders over a total or value of EUR 295,-. Under this value a shipping charge of EUR 34,- is required.
All other countries free of charge for orders over a total or value of EUR 345,-. Under this value a shipping charge of EUR 34,- is required.
3. Payment
How can I pay?
One possibility is by Bank Transfer with which you can comfortably transfer the order sum to our bank account. As soon as the payment has reached our bank account you will receive a payment conformation and the order will be delivered.
Credit Card payment is offered through the well respected international PayPal service. Through PayPal you can pay with your Visa, Master Card, American Express or Discover Credit Card with or without becoming a member of PayPal. After shopping at Fluidforms you will be automatically forwarded to the PayPal site where you can proceed with the debiting of your Credit Card.
If you decide to become a PayPal member as over 85 Million others across the world you can transfer the orders sum directly from your PayPal account to our PayPal account. PayPal is a service from Ebay developed to make payment over the Internet as safe and simple as possible. After shopping at Fluidforms you will be automatically forwarded to the PayPal site where you can transfer the required amount from your account to ours.
How safe is payment over the Internet?
We have decided to offer the PayPal payment services so that your payment information is protected by modern encoding technology from unauthorised access. Your Credit Card data is encoded with SLS encryption so that it can not be intercepted in an unencrypted form. Your information is absolutely protected through active and passive security management systems. As SSL connections considerably slower that unencrypted connections only the actual payment process is protected by SSL. For this reason you will be forwarded to the secure PayPal portal to complete your payment after shopping a Fluidforms.
4. Operator
Who is the operator of the Fluidforms on-line shop?
This on-line shop is owned and operated by Hannes Walter and Stephen Williams under the company and brand name Fluidforms.
FLUIDFORMS
Walter & Williams OEG
Science Park Graz
Inffeldgasse 21a
A-8010 Graz
Tel: +43 316 873 9124
Fax: +43 316 873 9109
office@fluidforms.at
5. Returns
Can I send back the products and what are the terms and conditions?
Within two weeks you can send us back standard goods without the requirement of a reason. Only unused product in the original packaging may be returned. You must notify us informally about the return by phone, fax or e-mail in advance. We can not reimburse the costs for a return. Individualised products may not be returned. Returns and notifications will only be accepted at:
FLUIDFORMS
Walter & Williams OEG
Science Park Graz
Inffeldgasse 21a
A-8010 Graz
Austria
Tel: +43 316 873 9124
Fax: +43 316 873 9109
office@fluidforms.at
Will my money be refunded?
If you send us back an undamaged product within the specified period of time, your money will be instantly refunded. The value of goods, less our costs for delivery to your country will be transferred to your bank account.
Are Fluidforms products guaranteed?
The statutory period of limitation is 2 years. In the case of a warranty implementation, the product will either be repaired, replaced or refunded. With small defects we are entitled initially to repair the product.
6. Terms and conditions
Our terms and conditions you can find here.
7. Security
How safe is payment over the Internet?
We have decided to offer the PayPal payment services so that your payment information is protected by modern encoding technology from unauthorised access. Your Credit Card data is encoded with SLS encryption so that it can not be intercepted in an unencrypted form. Your information is absolutely protected through active and passive security management systems. As SSL connections considerably slower that unencrypted connections only the actual payment process is protected by SSL. For this reason you will be forwarded to the secure PayPal portal to complete your payment after shopping a Fluidforms.
Are my personal details safe with Fluidforms?
Your personal details are required by us for the correct processing of your order. When purchasing products from Fluidforms, we need your name, e-mail address, delivery and billing addresses. For payment PayPal requires your credit card details. Credit card details are not stored by Fluidforms. Personal details stored by Fluidforms are used only for the processing of transactions and sales documents. They are not used for marketing purposes!
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